Freshdesk client: app.initialized() returns a promise that never gets resolved(REOPEN)

Continuing the discussion from Freshdesk client: app.initialized() returns a promise that never gets resolved:

@Asif can you confirm this solution still works? I am trying to implement this in my local app as well but I am encountering the same issue – it appears the app.initialize() function simply hangs unpredictably

import React, { useState, useEffect, useLayoutEffect } from 'react';
import './App.css';
import Header from './components/Header';
import Table from './components/Table';

const App = () => { 
  const [user, setUser] = useState({})
  const [loaded, setLoaded] = useState(false);
  const [child, setChild] = useState(<h3>App is loading</h3>)

  useEffect(() => {
    const script = document.createElement('script');
    script.src = '{{{appclient}}}';
    script.addEventListener('load', () => {
      console.log('script loaded')
    script.defer = true;
  }, []);

  useLayoutEffect( () => {
    if (!loaded) return
    (async () => {
      try {
        console.log('Initializing app...')
        const client = await app.initialized()
        console.log('App initialized...', client)
        const iparams = await client.iparams.get('permissions')
        const allowedUsers = iparams.permissions.replaceAll(' ', '').split(',')
        const {loggedInUser: {contact: {name, email}}} = await"loggedInUser")
        console.log("Found user:", email)
        if (allowedUsers.includes(email)) {
          setChild((<Table client={client} />))
          setUser({name, email})
        else setChild(<h1>Access denied.</h1>)
      } catch (e) {
        console.error('A problem occured while loading the app.', e)

  }, [loaded])

  return (
      <Header user={user}/>

export default App;

Hi Luke,

Can you try converting both to useLayoutEffect and see whether it works for you? Do let me know if it resolved the issue.



Brilliant! That appears to have done it, thanks so much @Asif !

Any idea what is going on here with useEffect() being the cause of the problem?

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