Freshdesk - Create Conversation Reply on behalf of Client

[Jordan (Jordan Gigg)]

Does anyone know if there is a way of creating a conversation reply on a ticket from a client?

so, it looks as if the client has responded to an admin.

You can create a response from an admin. but, i can’t see a way of responding on behalf of a client.

[Jordan (Jordan Gigg)]

Not even possible to create a public note from their ID ether

[Saif (Saif Ali Shaik)]

@Jordan

. but, i can’t see a way of responding on behalf of a client.

Do you mean on behalf of a ticket requester?

[Jordan (Jordan Gigg)]

yes:) this is the correct terminology