I want to create a Freshdesk ticket (using the API) in response to a recorded phone call. How can I attach the recording itself so that it can be played directly within the Freshdesk UI?
I’ve tried to send the recording as a WAV or MP3 attachment. The attachments are shown but lack any embedded playback functionality:
What I want is the “play” button that is available for phone call tickets when created by Freshcaller. See here: https://i.imgur.com/gfRbI0V.png (I am not allowed to post more than one image)
How can I create such phone call tickets using the Freshdesk API?