Freshdesk custom app that shows in every page of the helpdesk

Hello all!

Is it possible to develop a freshdesk custom app which is shown on every page of the helpdesk backend? (Similar to the freshchat app on the following image )

My client needs an app that shows not only on the ticket details page but on any other page as it displays some important informations that their agent need at any time

Thank you!

Hi @Andonirina

Please check this document for all the possible locations where the Freshdesk app can be rendered. You can include the available locations in the below format in the app’s manifest.json file.

"product": {
    "freshdesk": {
      "location": {
        "ticket_sidebar": {
          "url": "myfirstapp.html",
          "icon": "logo.svg"
        },
        "contact_sidebar": {
          "url": "myfirstapp.html",
          "icon": "logo.svg"
        },
       "new_ticket_requester_info": {
          "url": "myfirstapp.html",
          "icon": "logo.svg"
        }
      }
    }
  }

Hope this helps!

Regards,
Mughela Chandresh

You can use cti_global_sidebar . The downside is that only one app can use this placeholder. In case you use FreshChat or any other apps that make use of this placeholder, then it can be a problem.

1 Like

Thanks a lot for your help!

Thanks a lot for your help!

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