The issue is about a custom app I am developing on freshdesk.
My helpdesk has a company custom field named “client code”. It is a six digit number.
Upon creating a ticket, the agents have to type a “client code” into a search field. Then the apps shows all of the contacts whose company is the one (or those) corresponding to the “client code” number typed. I need to provide the autocompletion after typing 3 digits of the 6. So I need to do a lot of api calls, which is forbidden
For now, the autocompletion is activated after typing not 3 but 5 digits. But we this feature to begin at 3 digits. So I must either have a list of all possible values of “client code” or have to bypass the limit of 400 api calls per minute.
What is the best approach to this problem?