I have a client who uses freshdesk and an external chat application called targetfirst(https://www.targetfirst.com/)
They need to receive notification on freshdesk when a new chat arrives in targetfirst.
So I need to create a custom app that listens to external events (new chat has arrived on targetfirst)
Knowing that I work with the dev team of targetfirst, to achieve this, could you guide us on :
what does the dev team at targetfirst needs to do/build at their side?
what do I need to do (freshdesk side)?
PS : I already read the documentation but I did not fully understand what needs to be done at both side. If targetfirst needs to build a webhook, in what format should it be?etc
I actually need a more explained highlights/roadmap
Instead, DB is the only one that can commonly be accessed by both frontend and backend. So you may have implemented a timer workaround in frontend to consistently poll DB (if a chat is arrived) If yes, show a notification.