freshdesk installation param save error

Our app was working fine, and no changes have been made to it in atleast last 1 year.

We received complaint from one of our customer stating they are facing error with our integration.

Upon testing we found that installatation params are no longer getting saved.

In console below error was seen in network tab

{“url”:“/client/”,“errorMessage”:“API call failed with statusCode 500.”,“message”:“There was an error while updating the settings. If this issue persists, please contact support.”}

the payload was


Please help us understand what is the reason of this sudden error?

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