Freshdesk - Issue with Interface API (Unable to set value for "from email" on reply click)

[shobana (shobana R)]

Hi team,

I’m facing difficulty with the Freshdesk Interface method in setting up value for “from email” on reply click. I’

m getting the success response but the “from email” value is not getting populated. I’ve attached the code screenshots for reference.

Can someone help with resolving this ASAP?

Regards,
Shobana

[Raviraj (Raviraj Subramanian)]

Hi Shobana,

The syntax looks fine. Is this added email address already configured and verified in the account email channel settings?
Only the configured mailboxes can be used in the From email address in replies and notes.

[shobana (shobana R)]

Hi Raviraj,

Thanks for your reply, the email is already configured and verified in the account email channel settings yet it is not getting replaced.
Can you please help in resolving this issue?

Regards,
Shobana