Hi. I’ve taken a look at the APIs and I have a first set of several questions about this, please let me know whom shall I discuss this with:
-
I don’t see in the API docs how to create the app configuration workflow, including API key management and account creation
-
What are the valid types for a new ticket?
-
When creating a ticket, how can I set a custom source?
-
Can we add context on the ticket sidebar? How?
-
Can we set some sort of ticket_external_id or should we created a custom field for that? If the latter, can we do that on the app installation process? How?
-
How and where do we defined a webhook to process ticket responses?
-
How can we update a ticket with a new message in the same conversation?
-
Can we block a ticket for further updates without setting the status to Closed? How?