Trying out the “new” request template - got it working after a tad of testing.
I have an issue with getting the variables in the body - hopping someone could easy spot my misstake.
This is the body for a Note in Freshdesk on a specifik Ticket.
Works. without variable
body: JSON.stringify({“body”:“Agent has pressed the button.”,“incoming”: false})
Does not work
body: JSON.stringify({“body”:“${agent_name} has pressed the button.”,“incoming”: false})
The variable ${agent_name} works verified via a alertbox, but not sent like this in the body in a request.
@Raviraj, may I ask if you know if there are any Request template that shows how to catch the respons of an api call using the Request method v9 and above.