FreshDesk / Service Create a ticket with attachments error

App Platform
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1

Hi All,

I’ve been trying to hit FreshService Create a Ticket API from my react native app.

However, i kept getting validation error for attachments, if i do not append any attachments, the requests are succesfful.

{
  "description": "Validation failed",
  "errors": [
    {
      "field": "attachments",
      "message": "It should contain elements of type valid file format only",
      "code": "datatype_mismatch"
    }
  ]
}

this is my request on my RN debugger:

image
image1210×696 117 KB

am i using the wrong uri? or am i appending the object wrong? , it does not work if i just append the uri only also.
Please help! thanks

2

Hi,
have you tried another file other than the .png? Does the error not like your .png extension?

3

Hi thanks for the reply,

i’ve also tried PDF. still get the same error

4

Hi, bumping this.

Anyone used React Native to upload attachments before? Thanks a million!

5

bump please, still facing this issue

7

Hello @Wa_D ,

I was facing pretty much the same problem last year. This solution worked for me.

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