FreshDeskAPI -> Conversations -> Reply to Forward: Not sending e-mails

Hello, I need to alert the forward e-mail on a Ticket Reply, I try to send reply via “/tickets/${ticketId}/reply_to_forward”, but it’s not sending the e-mails.

The http requests works nicelly, but the e-mail notification not triggering.
Thanks for the help



Request body:

    body: "test"
    to_emails: ["", ""]
    user_id: 60017763359

Good Day!
Let me check with the product team and get back to you at the earliest :slight_smile:


Seems like this issue is account specific,
please contact Freshdesk product support at with account details to investigate further.