Hello, I need to alert the forward e-mail on a Ticket Reply, I try to send reply via “/tickets/${ticketId}/reply_to_forward”, but it’s not sending the e-mails.
The http requests works nicelly, but the e-mail notification not triggering.
Thanks for the help
url:
/api/v2/tickets/227441/reply_to_forward
Request body:
{
body: "test"
to_emails: ["igor.chagas@vsoft.com.br", "igor.dantas64@gmail.com"]
user_id: 60017763359
}