Freshdesk's API Rate Limit

[Matheus_Souza_Silva]

Hi there! Hope all are good.

I’m developing a custom app for Freshdesk and I’ve ran in to this issue while I was testing:

I believe this problem is about the APIs rate limit:

I’m worried this may impact the app when in production…

What can I do to avoid this situation? Is there a way to increase this limit?

Thanks!

[Sachin_Kumar]

Hi @Matheus_Souza_Silva

Based on your purchase plan, API rate limits can be modified. Please reach out to support@freshdesk.com to increase your limits.

Also you can think of API Throttling to manage API rate limiting.