Freshdesk's API Rate Limit

Hi there! Hope all are good.

I’m developing a custom app for Freshdesk and I’ve ran in to this issue while I was testing:


I believe this problem is about the APIs rate limit:

I’m worried this may impact the app when in production…

What can I do to avoid this situation? Is there a way to increase this limit?


Hi @Matheus_Souza_Silva

Based on your purchase plan, API rate limits can be modified. Please reach out to to increase your limits.

Also you can think of API Throttling to manage API rate limiting.

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