Freshsales Suit API problems

Hello!

We are using the Freshsales Suit API, particularly:

  1. Get All Tasks - Freshsales | Refreshingly new CRM & Deal Management Software
  2. Get All Appointments - Freshsales | Refreshingly new CRM & Deal Management Software
  3. Get All Sales Activities - Freshsales | Refreshingly new CRM & Deal Management Software

For all cases we have encountered a problem that although via the Freshsales app we see a lot of tasks, appointments, activities the response comes back empty:

{
  "tasks": [],
  "meta": {
    "total": 0
  }
}

For cases where filters are defined we have tried all of them, but still were not able to get any data.

An exception is that appointments endpoint returns 25 results, but those are still far less than we actually have in the system.

Please help!

Hi @Peteris_Kuskis1

Freshsales API related to Task, Appointment and Sales activities will only return the records for the user whose API key is being used. For example, if User A is the admin who does not have any tasks while User B has 5 tasks in Freshsales, then if we try fetching tasks using User A’s API key then the result will be 0 because that user does not have any tasks and even though the user is an admin, Freshsales would only respond with data related to that user’s account.

To view all tasks, appointments and sales activities of all users, the only solutions are either to create an Analytics report and fetch the details through it or create a Data export in Analytics where you can get the data through Analytics API as shown in below screenshots,

Thanks

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