CX has the below queries about the marketplace apps:
Would you be able to provide some information around the governance that Freshworks applies to Marketplace apps please? I’ve checked the Freshworks trust portal and the developers site and haven’t yet been able to answer them myself.
Apps in the marketplace itself contain the “Verified by Freshworks” logo, which confirms that an app has been found compliant with Freshworks’ coding and security guidelines. This is helpful, however, could you help us get answers to the following questions please?
- Where are marketplace apps deployed?
- Does a 3rd party app developer have any access to Creditsafe’s Freshworks instance?
- Are 3rd party application developers required to review and update their apps regularly - to patch vulnerabilities in their dependencies for instance?
- How do new versions of marketplace apps get deployed? i.e. if we deploy v1 of a marketplace app today and tomorrow the developer releases v2, how does that reach our instance?
- If a 3rd party app developer abandons development of an app, how would this be detected and handled by Freshworks?
I recognise there may be different answers to the above questions based on the specifics of the apps involved, but if we can talk in general it would be useful!