I’m developing a modular app (platform version: 3.0). When clicking the custom app icon from ticket_conversion_editor in Freshservice, it’s not opening the right side app window. But the same works for Freshdesk.
I have attached the necessary screenshots.
Hey @AsifFayaz
Can you please try this
"modules": {
"service_ticket": {
"location": {
"ticket_conversation_editor": {
"url": "index.html",
"icon": "icon.svg"
}
}
},
Changing the module to service_ticket for Freshservice should work,
Change back to support_ticket for Freshdesk
You can select the Product and check which module-specific placeholder works with which product in the documentation.