While I am able to create a Ticket using the /api/v2/tickets API endpoint, the passed priority value is ignored, it always creates the ticket with the default priority: 1.
Other properties (source, status) are set as expected.
What am I missing?
Hello @nbpenn , check and see if you have “Priority Matrix” enabled in your freshservice instance. My assumption is that you do and based on urgencty and impact of the ticket you are creating it is setting the priority dynamically after it creates the ticket.
