Experience and learn from the wealth of knowledge captured in our Community Hours sessions from 2023.
In total, we hosted ten sessions and covered multiple topics, including the Paid Apps Program, handling rate limits and timeouts, request template enhancements, Freddy Copilot for Developers, Global Apps Framework, and many more. And, we realised our tech talks have become an invaluable resource for the Freshworks developer community.
The GenAI-powered Freddy Copilot for Developers and Paid Apps Program took center stage in many sessions, where we discussed the many opportunities developers can leverage by building Paid Apps for the Freshworks Marketplace. Additionally, we showcased Freddy Copilot, emphasizing its role in accelerating app development.
A heartfelt thank you to everyone, for your incredible and enthusiastic participation in the Community Hours sessions we delivered in 2023. It demonstrates the strength of the Freshworks Developers community and fuels our commitment to nurturing the community.
Highlights:
If you couldn’t attend any of the community hours sessions, here’s a quick roundup of everything that happened during each session.
January 2023
Topic: Paid Apps Program & Freshworks API SDK v0.3.0 launch
Agenda: In this session, we highlighted the launch of the Freshworks Paid Apps program, empowering developers to effortlessly build paid apps and boost their revenue. Additionally, we discussed the enhancements made to the Freshworks API SDK and provided insights into additional product support.
Community post link: bit.ly/CommunityHours-Jan23
Video:
February 2023
Topic: Implementation strategies to handle rate-limits
Agenda: In this hands-on session, developers delved into the art of designing high-performance Freshworks apps while staying within rate limits. We explored common use cases shared by our vibrant developer community and examined patterns to implement them using platform features.
Community post link: bit.ly/CommunityHours-Feb23
Video:
March 2023
Topic: Build within constraints: Ep. 2 – Data sync and handling timeouts
Agenda: This episode’s deep-dive hands-on session took developers through the intricacies of designing high-performance Freshworks apps while ensuring they stay within the rate limit. We explored key use cases handpicked from our community, providing valuable insights into effective design strategies.
Community post link: bit.ly/CommunityHours-Mar23
Video:
April 2023
Topic: Test Freshworks apps end-to-end with Playwright
Agenda: Our session covered the use of Playwright’s powerful tooling to execute end-to-end tests seamlessly across browsers. The testing app capability allows developers to focus on innovation without worrying about every change.
Community post link: bit.ly/CommunityHours-Apr23
Video:
June 2023
Topic: App Development Experience with Freddy Copilot for Developers
Agenda: This session covered the introduction to Freddy Copilot for Developers, showcasing its powerful features for streamlined app development in Freshworks. Additionally, attendees explored the evolving Freshworks Developer Platform, immersing themselves in the latest tools and resources for an enhanced developer experience.
Community post link: bit.ly/CommunityHours-Jun23
Video:
July 2023
Topic: Requests powered by predefined templates - Platform 2.3
Agenda: In this session, developers explored the reimagined request method introduced in platform version 2.3. The introduction of predefined request snapshots promises enhanced security and reliability for the Freshworks apps.
Community post link: bit.ly/CommunityHours-July23
Video:
August 2023
Topic: Paid Apps 360: Maximizing Revenue Potential with Your Apps
Agenda: Our August month’s tech talk, ‘Paid Apps 360,’ delved deep into the intricacies of creating and launching successful paid apps. This insightful session catered to both seasoned developers and beginners, providing valuable knowledge and tools for a seamless app development experience.
Community post link: bit.ly/CommunityHours-Aug23
Video:
September 2023
Topic: Back to basics with Freshworks App Development
Agenda: The September edition tech talk offered a deep dive into the fundamental elements of Freshworks app development. Designed for both seasoned developers and beginners, the session provided valuable knowledge and insights to thrive on the Freshworks developer platform.
Community post link: bit.ly/CommunityHours-Sept23
Video:
October 2023
Topic: Request template enhancements and code coverage
Agenda: During the session, we discussed two critical aspects of app development. The first part covered new enhancements on request templates, emphasizing dynamic hosts and query parameters, with a deep dive into the changes needed in template and app code. The second part highlighted the importance of code coverage, providing developers with insights into building apps adhering to recommended standards.
Community post link: bit.ly/CommunityHours-Oct23
Video:
November 2023
Topic: Global Apps Framework - Introducing Modular App Development
Agenda: In this session we introduced the Global Apps Framework and guided developers on how to build an app that seamlessly works with various Freshworks products, including Freshdesk, Freshservice, Freshsales, Freshsales Suite, Freshchat, and Freshcaller. The session aimed to help them master the basics of creating globally functional apps and understand the incredible benefits of modular development.
Community post link: bit.ly/CommunityHours-Nov23
Video:
I hope you found these sessions valuable. We look forward to your continued participation in the Community Hours series. If you have specific topics you'd like us to cover, please feel free to reach out.
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Community Hours round-up 2022: Freshworks Community Hours - A look back at our tech talks in 2022