'fw-change' is not triggered on client's account

App Platform
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1

Hi Team,

We are encountering a strange behavior with the fw-change event for the dropdown field in our app. This issue occurs only in one specific customer account. In their account, the fw-change event is triggered after a delay of several minutes.

We are unable to replicate this issue in our account, so it appears to be isolated to that particular customer. This is a critical issue because the customer recently migrated to Freshdesk specifically for this scheduler application, which is a Marketplace app.

Please assist me in resolving this as it is extremely urgent.

Please watch the attached video for reference
fw-change_event_video

2

Hi @Kithiyon,

I have raised a support ticket (https://support.freshdesk.com/support/tickets/17294683) to debug certain account-specific issue on your behalf.

Please follow up on the email thread created for this ticket and provide any information required. Thanks.

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Thanks you so much @Raviraj