when I am performing API call get action to retrieve tickets
by using below API call
api/v2/tickets?include=description
in the response attachments array data is not available.
can you help me on it what exactly I am missing in URI?
when I am performing API call get action to retrieve tickets
by using below API call
api/v2/tickets?include=description
in the response attachments array data is not available.
can you help me on it what exactly I am missing in URI?
You will have to trigger Get Ticket API for each ticket again passing to get the list of attachments per ticket
is there a way to get the attachments metadata of all tickets in a single API request.
similar to like Include=description ?
No, unfortunately, we don’t have a way to get it on Bulk.
Thank you so much Adarsh for clarifying. I wish freshdesk implement the functionality to get the attachments array also.