Getting 401Invalid credentials - You have to be logged in to perform this action

Sathish_J · July 1, 2024, 11:18am

Hi team,

I was migrating my app from v2.2 to v2.3 while doing that i was getting 401 error while making api call to freshdesk

this is my iparams file

This is my request.json

This is the error message

zach_jones_noel · July 2, 2024, 6:38am

Hey @Sathish_J,
I noticed in your requests.json you have the isOAuth: true which has to be used only when making OAuth-based request method invocations. And Freshdesk APIs don’t require OAuth so you can remove it as the default value is false.
Read more about OAuth - Freshworks Developer Docs | Use request method to access OAuth-secured resources

Let me know if you still have issues with request method invocation.

Raviraj · July 2, 2024, 8:02am

Hi @Sathish_J,

You have the Authorisation header incomplete as well. The API key for Freshdesk has to be Base64 encoded with the string value of “APIKEY:x” for basic authentication.
Change the Authorization header value to Basic <%= encode(iparam.freshdesk_api_key) %>. This will automatically Base64 encode with the “:x” value appended with the API key.

Find the sample app here.

github.com

freshworks-developers/request-method-samples/blob/v3.0/config/requests.json#L17


      
              "path": "/api/planets"
            }
          },
          "dynamicQueryParams": {
            "schema": {
              "protocol": "https",
              "method": "GET",
              "host": "<%= iparam.subdomain %>.freshdesk.com",
              "path": "/api/v2/search/tickets",
              "headers": {
                "Authorization": "Basic <%= encode(iparam.api_key) %>",
                "Content-Type": "application/json"
              }
            }
          },
          "listAllTickets": {
            "schema": {
              "protocol": "https",
              "method": "GET",
              "host": "<%= iparam.subdomain %>.freshdesk.com",
              "path": "/api/v2/tickets",

Sathish_J · July 3, 2024, 8:16am

Thanks @Raviraj. It worked

system · July 9, 2024, 2:17pm

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