Getting a Knowledge base article outside of Freshdesk

Product
1

Hi team,

Here is a use case for which I guess we do not have APIs. But just wanted to confirm.

A customer is looking to use “Convert email to Kbase” feature. Once the agent replies, it will create a KB in FD and then push it to Confluence.

Let me know if this is possible.

Best regards
Krishanth

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3

@Krishanth,
Can you please explain in more detail,
As per my understanding you want to convert the reply into KB and push that same to confluence?

if so, you can use Product event ( onConversationCreate) to capture the reply and with the below link you can create the KB,

here you can find how to Create a Solution Article
Eg:

/api/v2/solutions/folders/[id]/articles

to push it to confluence, please verify the confluence API.

Hope it helps :slight_smile:

Thanks

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