That extra leading space in payload.description is the likely culprit.
You should also consider using template substitutions for your iparams instead of fetching them. Check the “Using iParams” section in the Request Method documentation.
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Thank you @kaustavdm It’s very helpful
I changed my code as you mentioned in last post i am able to send mail three times only then i getting 429 Too many requests error so i tried some hours later getting same error.I think i’m not reached rate limits to make api request
Hi @kaustavdm
I got something related this but i’m not sure it’s correct or not
In freshdesk account we can make totally three api calls only for onTicketupdate event so i get 429 Too many request. Then How to i increase rate limit for onTicketupdate event in my freshdesk account.
Kindly refer dev-assist handbook to raise the request for rate limit increase.
Regards,
Thakur
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