Getting error while authorizing app with OAuth

App Platform
,
1

I’m trying to install the app using OAuth and I’m receiving the below error
TokenError: Client authentication failed.
at OAuth2Strategy.parseErrorResponse
at OAuth2Strategy._createOAuthError

Can you let me know why I’m getting this type of error? This is happening in both local as well as a custom app.
Below is my oauth_config.json
{
“client_id”: “0d518115-6f6f-40fe-8085-a7c6047204a0”,
“client_secret”: “Sb24I33BpNDiNoe79wlTgA==”,
“authorize_url”: “https://api.getgo.com/oauth/v2/authorize”,
“token_url”: “https://api.getgo.com/oauth/v2/token”,
“token_type”: “account”
}

In the client_secret I have some special characters like +,=,/ etc will those impact to authorize the app? The same procedure is working fine in postman.

-Soujanya.

3

Hi @soujanya,

Special characters in secret should not affect the authorization

From the goto oAuth documentation - link, it is stated that we need to be sending an Authorization header to obtain the access token.

To achieve this, we can leverage the options field in config/oauth_config.json. OAuth

Reference below,

image
image803×291 66.1 KB

Let us know if you are still facing this issue after trying with the auth header.

2 Likes
4

Hi @Raghu_Murugesan,

This worked fine while installing and when accessing the access token it is giving me the below error
response: "{“int_err_code”:“InvalidToken”,“msg”:“Invalid token passed”}"
and in the GoToAssist documentation its mentioned like IMPORTANT: The access token and refresh token values are truncated. They are large values. will this effect while using API calls?
Below are the headers I used for making API calls

 var headers = {
      "Authorization": "Bearer <%= access_token %>",
      "Content-Type": "application/x-www-form-urlencoded",
      "Accept": "application/json"
 };

-Soujanya.

5

Thanks for the update @soujanya.

Sample values present in the GoTo documentation are representational purposes and the platform doesn’t receive or use the truncated value.

And regarding Invalid token error, can you share the app id to debug further - How to obtain App ID from the Developer Portal?

1 Like
6

Sure Raghu here is the app id https://www.freshdev.io/custom_apps/33459-fs-gotoassist/edit.
-Soujanya.

7

Hi @soujanya,

Seems like isOAuth: true is missed in the options sent to post-call. Can you check if that resolves the issue?

2 Likes
8

Hi @Raghu_Murugesan,
This is my first OAuth app so I missed some major points and thank you for your quick assistance without hesitating :slightly_smiling_face:
-Soujanya.

1 Like