Getting randam values along with the custom ticket fields name in API

Gopi · October 10, 2022, 8:20am

Hi team,
I am using get request to get the ticket details, but with the custom fields name I am getting some random values along with the name parameter.
Is there any way to fix this?

Thanks.

Mughela_Chandresh · October 10, 2022, 11:52am

Hi @Gopi

Can you provide your code snippet and the sample response you get so that I can understand the problem better?

Regards,
Mughela Chandresh

Gopi · October 11, 2022, 9:52am

Hi Mughela Chandresh,

Here is an example of the custom fields that I am getting in the API,
cf_name_2543504, cf_description_2543504, cf_test3_2543504, cf_sla_level_2543504

Mughela_Chandresh · October 11, 2022, 12:11pm

Hi @Gopi

It is nothing but the account id appended to the field name. Can you share the exact API URL which you are hitting to get the ticket details?

Regards,
Mughela Chandresh

akash.pagare · October 12, 2022, 5:30am

Hi @Gopi

I will suggest you to use ticket API to get ticket details.

I have also facing same problem. So I have resolved in below way.

Gopi · October 12, 2022, 5:48am

Hi @akash.pagare

Thanks for sharing the solution, I will try it

system · October 18, 2022, 11:48am

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