Getting randam values along with the custom ticket fields name in API

Hi team,
I am using get request to get the ticket details, but with the custom fields name I am getting some random values along with the name parameter.
Is there any way to fix this?


Hi @Gopi

Can you provide your code snippet and the sample response you get so that I can understand the problem better?

Mughela Chandresh

Hi Mughela Chandresh,

Here is an example of the custom fields that I am getting in the API,
cf_name_2543504, cf_description_2543504, cf_test3_2543504, cf_sla_level_2543504

Hi @Gopi

It is nothing but the account id appended to the field name. Can you share the exact API URL which you are hitting to get the ticket details?

Mughela Chandresh

Hi @Gopi

I will suggest you to use ticket API to get ticket details.

I have also facing same problem. So I have resolved in below way.


Hi @akash.pagare

Thanks for sharing the solution, I will try it

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