Help Needed for Building a Custom Freshdesk App with API Integration

App Platform
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Hello there,

I am currently working on a custom Freshdesk app and could use some guidance from the community. My goal is to build an app that integrates with an external API to fetch user specific data and display it within the Freshdesk ticket sidebar.

I have gone through the official documentation, but I am still a bit unclear on the best practices for managing asynchronous API calls and securely handling API keys within the app.

Where and how should I store and retrieve sensitive API credentials in a secure manner?

Any tips on optimizing performance or maintaining compatibility with future Freshdesk updates?

Thanks in advance for your help and assistance.

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Hi @rich20509

You have to store your secure credentials in iparams, and you should use the Request method to make API requests to external systems.

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Hi Arokiya, thanks for the hint. But as I understand, the iparams.json content is a kind of template for presenting the user a form where the actual credentials are filled in. In my case, I have to store some general credentials that the user should not see. If I do so in config/my_params.json, the ‘fdk validate’ command complains about ‘invalid file’. Where to savely store this data? The app.js should read it, but not a user.

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Hi @rich20509

Data can be stored in key-value storage or entity objects. For more details, please refer to the documentation here.