Help Needed for Building a Custom Freshdesk App with API Integration

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Hello there,

I am currently working on a custom Freshdesk app and could use some guidance from the community. My goal is to build an app that integrates with an external API to fetch user specific data and display it within the Freshdesk ticket sidebar.

I have gone through the official documentation, but I am still a bit unclear on the best practices for managing asynchronous API calls and securely handling API keys within the app.

Where and how should I store and retrieve sensitive API credentials in a secure manner?

Any tips on optimizing performance or maintaining compatibility with future Freshdesk updates?

Thanks in advance for your help and assistance.

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Hi @rich20509

You have to store your secure credentials in iparams, and you should use the Request method to make API requests to external systems.

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