How can I download the Ticket Source Code and Ticket Status Codes?

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Hi, I’m currently building out an api with python to download our Freshworks information. So far I’ve been able to snag Tickets, Companies and Agents information. but I was wondering if someone could point me to how I can grab ticket source codes and ticket status codes with the api?

I’ve tried messing with this and adding “Source” on the end to no avail.

https://[DOMAIN].freshdesk.com/api/v2/

any thoughts on how I can do this? Even if you show me how to get this to work in postman I can probably figure it out with python.

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Sure it’s fairly easy.
Those are both ticket fields.

  1. Get a list of all ticket fields to map the name ‘Source’ and ‘Status’
    API Docs List all Ticket Fields

  2. Then view that field under choices all the options should show
    API Docs - View ticket field

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