How can I get a custom status text instead of an integer?

App Platform
,
1

Hello Community,

Is there an API that gives me back all the ticket status in Freshdesk (including custom status)?

For example, an API like:
https://…freshdesk.com/api/v2/status

Often status change according to the customer and the standard table (image below) you have in the documentation is not enough.

image

How I can do that, plase?

Thanks.
Andrea

1 Like
2

Hi @andrea.veglia,
You can use /api/v2/ticket_fields to retrieve the possible ticket fields and filter by name: “status”. It will have choices like this

"choices": {
            "2": [
                "Open",
                "Being Processed"
            ],
            "3": [
                "Pending",
                "Awaiting your Reply"
            ],
            "4": [
                "Resolved",
                "This ticket has been Resolved"
            ],
            "5": [
                "Closed",
                "This ticket has been Closed"
            ],
            "6": [
                "Test Status",
                "Test Status"
            ]
        }
4 Likes
3

Hello @ManiDeepak_Vandrangi
Thank you so much for your answer. You were very helpful!
Have a nice day.

Andrea

1 Like