How can I get the conversation in args.data?

App Platform
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1

Hi,

I’m building a serverless application and want to retrieve the ticket with conversations in code. When writing args.data I only get the ticket without conversations so how can I get the full picture?

“jsonData”: JSON.stringify(args.data)

Regards
Henrik

3

Hi Henrik,

These are the only details of a ticket you can retrieve using the data method on the ticket details page.
Conversations are not part of the response.

1 Like
4

You can make use of this API to get all conversations for a ticket.

5

Thanks for the reply! But I’m sorry it is missing :slight_smile:

6

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