We want to see the count of agent interactions and count of requester interactions with each ticket. This is possible via Freshdesk Analytics (see image below), but I cannot find this information via the API. How is it called?
I have’t tested it, but when you call this API you get more ticket information:
https://[domain].freshdesk.com/helpdesk/tickets/[ticket_id].json
I don’t think this is an officially available API, but I use it in some apps since it also directly gives the statys_name of the ticket, source_name etc. So you don’t need several API calls to get that information some other way 
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Hey Thomas,
love that one. Did not know it. Thanks for sharing.
But I don’t see requester or agent interactions - Am I missing something?
Best
Tom