How can I read ticket interactions using the API?

We want to see the count of agent interactions and count of requester interactions with each ticket. This is possible via Freshdesk Analytics (see image below), but I cannot find this information via the API. How is it called?

I have’t tested it, but when you call this API you get more ticket information:


I don’t think this is an officially available API, but I use it in some apps since it also directly gives the statys_name of the ticket, source_name etc. So you don’t need several API calls to get that information some other way :smiley:

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Hey Thomas,

love that one. Did not know it. Thanks for sharing.

But I don’t see requester or agent interactions - Am I missing something?