How can we hide "Service Request" link under menu option at agent view


We have two questions:

  1. Is there any placeholder to render a custom app for all service items for agent view?
  2. Is there any way to hide the “Service Request” link under the menu option at agent view?


Good Day! Welcome to the community

kindly refer this Placeholders document for more reference,

kindly look into the interface API to hide/show the fields,

Hope it helps :slight_smile:

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