How can we send an attachment in json format from servicenow to freshservice through rest api. can you provide an example JSON for attachment by using javascript?.
1 Like
Hey @sai_krishna_amaranen, Welcome to the community
please find more about Ticket API and its attributes at Freshdesk API Documentation
An example JSON with attachments
{
"cc_emails" : ["ram@freshdesk.com", "diana@freshdesk.com"],
"fwd_emails" : [ ],
"reply_cc_emails" : ["ram@freshdesk.com", "diana@freshdesk.com"],
"email_config_id" : null,
"group_id" : null,
"priority" : 1,
"requester_id" : 129,
"responder_id" : null,
"source" : 2,
"status" : 2,
"subject" : "Ticket Title",
"id" : 1,
"type" : "Question",
"to_emails" : null,
"product_id" : null,
"fr_escalated" : false,
"spam" : false,
"urgent" : false,
"is_escalated" : false,
"created_at" : "2015-07-09T13:08:06Z",
"updated_at" : "2015-07-23T04:41:12Z",
"due_by" : "2015-07-14T13:08:06Z",
"fr_due_by" : "2015-07-10T13:08:06Z",
"description_text" : "this is a sample ticket",
"description" : "<div>this is a sample ticket</div>",
"custom_fields" : {
"category" : null
},
"tags" : [ ],
"attachments":[
{
"id":4004881085,
"content_type":"image/jpeg",
"file_size":44115,
"name":"attachment1.jpg",
"attachment_url":"https://cdn.freshdesk.com/data/helpdesk/attachments/production/4004881085/original/attachment.jpg"
"created_at":"2014-07-28T16:20:03+05:30",
"updated_at":"2014-07-28T16:20:03+05:30",
},
{
"id":4004881086,
"content_type":"image/jpeg",
"file_size":44134,
"name":"attachment2.jpg",
"attachment_url":"https://cdn.freshdesk.com/data/helpdesk/attachments/production/4004881085/original/attachment2.jpg"
"created_at":"2014-07-28T16:20:03+05:30",
"updated_at":"2014-07-28T16:20:03+05:30",
}
]
}
2 Likes
What is that you are trying to accomplish in this case?
Are you trying to create a ticket with an attachment?