We’ve noticed that when we utilize the freshdesk tickets api the status’s that are changed via automated status updates aren’t updating when we download the information via the api.
https://MYCOMPANY.freshdesk.com/api/v2/tickets
ChatGPT and Copilot gave me this api to try and pull status changes, however the below api doesn’t work
https://MYCOMPANY.freshdesk.com/api/v2/audit_logs
So how can we update these changes via the api’s?