I want to search for all tickets that are created for a group on a specific day. My query looks something like the following
search/ticket?query=“group_id:100020102 AND created_at:‘2022-9-14’”
The API states that the maximum number of search results is 10 pages of 30 but in my use case there are more than 300 tickets created per day. How do I get them all as the the created_at only accepts a date.
This is for customer who has in excess of 500 tickets created per day in some of their groups. Hopefully you can see the challenge.
I could get everything and then filter but they have in excess of 25k tickets per month across the instance and that would take too long as well as kill their api rates. What I really need is the per_page limit to be increased to 100 or the number of pages to be increased although I suspect that latter would have bigger process implications for you.