How I can update ticket type because i can use of method put

Hi @oscar.diaz,


I noticed you are looking to update a ticket type in Freshservice.

You can use the Update Ticket API to achieve this. Below is an example using curl:

curl -v -u api_key:X -H "Content-Type: application/json" -X PUT -d '{ "type": "Incident" }' ''

Please remember to update the API key, domain, and the desired ticket type value in the command.

For more details, kindly refer to the link below.

Hope this helps.

Thank you.

Hi @Anish


Yes, We have a module to update Ticket type of incident to Services request, and suddenly this module does not work. we tried with postman and the modulo from make.
I will post more details about the test sceneario.

Sure @oscar.diaz ,

It would be great if you can share more details with screen shots or video grabs.


@Anish This is when i consume the API from Postmand:

Hi @oscar.diaz ,

Did you try the curl URL that I shared by changing the subdomain and the API key?

I resolved the issue with a delay in updating the ticket. After a revisión of a forum that explains that sometimes you need to wait for the ticket creation.

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