How I can update ticket type because i can use of method put

Product
,
2

Hi @oscar.diaz,

Greetings!

I noticed you are looking to update a ticket type in Freshservice.

You can use the Update Ticket API to achieve this. Below is an example using curl:

curl -v -u api_key:X -H "Content-Type: application/json" -X PUT -d '{ "type": "Incident" }' 'https://domain.freshservice.com/api/v2/tickets/1'

Please remember to update the API key, domain, and the desired ticket type value in the command.

For more details, kindly refer to the link below.

https://api.freshservice.com/v2/#update_ticket_priority

Hope this helps.

Thank you.

3

Hi @Anish

Greetings!

Yes, We have a module to update Ticket type of incident to Services request, and suddenly this module does not work. we tried with postman and the modulo from make.
I will post more details about the test sceneario.

4

Sure @oscar.diaz ,

It would be great if you can share more details with screen shots or video grabs.

Thanks.

5

@Anish This is when i consume the API from Postmand:

20240119_FS_API_Issue2
20240119_FS_API_Issue21314×409 43.4 KB

20240119_FS_API_Issue1
20240119_FS_API_Issue11488×392 33.3 KB

6

Hi @oscar.diaz ,

Did you try the curl URL that I shared by changing the subdomain and the API key?

7

I resolved the issue with a delay in updating the ticket. After a revisión of a forum that explains that sometimes you need to wait for the ticket creation.

1 Like