How to add iframe tag in private note body in freshdesk?

[Annalakshmi_Manivasa (Annalakshmi Manivasagam)]

we are tried a private note in frehdesk passing body is
{
body: '1. How to create design?
– Manualy

2. How is it possible?
– code

3. How is help?
– Neither satisfied nor dissatisfied

4. Different files
–

',
private: true
}
response is

video tag is not showing the note .

same body using in w3 school video tag is display

why iframe tag is not display is ticket note .

how to possible to dispaly video and image in private note in conversation

[shravan.balasubraman (Shravan)]

Hello @Annalakshmi_Manivasa

Unfortunately the iframe cannot be rendered inside private note. The body text gets trimmed like this for body with iframe

{
 "body": "<div>-----</div>",
 "body_text": "-----",
}

The best you can do is to show the URL you are trying to render inside Iframe

Regards
Shravan