hi every one,
we have facing this issue ,how to solve?
I am installed custom app in freshdesk successfully, using setup events are ‘Onappinstall’, ‘scheduled event’ and ‘Uninstall’ app working and scheduled also created . then I am delete the app , not uninstall the app show the masage,
how unistall the cussom app?
When the app is uninstalled, the onAppUninstall event is triggered if subscribed with a handler function.
Based on the
renderData() callback, the uninstall succeeds or fails based on the error parameter sent by the app.
- Do you have this event handler?
- If you have this event handler, does this properly finish executing within 10 seconds?
- Does the app return the
renderData() callback properly back in all the conditions?
- Could you share what is the functionality done in the onAppUninstall event handler to troubleshoot if anything goes wrong and if the
renderData() callback is properly returned?
- If everything is good, please share with us the HAR network log when this uninstall error happens to troubleshoot the issue.
[Please remove any sensitive information while sharing code or files]
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