I am trying to develop a serverless app for forwarding tickets to our 3rd party system.
I want to do that using a custom action that I reference in a automation rule in Freshdesk an and an Orchestration App for Freshservice. I have coded with fdk and successfully built an custom action app and tested it locally. (see screenshots).
I have installed that custom app in Freshdesk and Freshservice.
Problem is that my custom action is not displayed as possible in action in the automation rule actions in Freshdesk. The custom app is also not select able in the Orchestrator in Freshservice.
I think there must be a way as there are tons of app in the marketplace that nicely integrate with the Orchstrator in Freshservice. The Slack app for Freshdesk also hooks in as an action in Freshdesk so I believe there should be ways to get this done.
Can anyone give me an advice? Many thanks…