How to change "Solutions" to "Knowledge Base" in Freshservice

I found an article for how to change the term “Solutions” to “Knowledge Base” in the customer portal for freshdesk but these code snippets don’t work in freshservice.

How would we make the same style change in freshservice?

Here is the Article for freshdesk: How do I change "Solutions" to "Knowledge base" on the customer portal? : Freshdesk

Hi @Zach,

We do not have experts on that front to help with portal customization on the community right now. I would suggest you to ask this query on the Freshservice support portal ( for now.

We will work toward getting experts on this front to the community.

@Raviraj, Thank you. I will take my inquiry to the support team. Thank you

1 Like