I’ve got a question regarding the Freshservice Ticket’s API. I want to change the email that notifies the ticket’s requester through the API, more specifically while creating the ticket
To achieve this, you can use the Freshservice API to set the “reply_to” email address when creating or updating a ticket. This will change the “From” email address in the notifications sent to the requester. Here’s a JSON example of how to do this while creating a ticket:
I apologize for the confusion earlier. It seems that the “reply_to” field is not directly available in the Freshservice Tickets API. I’m sorry for the incorrect information provided before.
That being said, you might consider the following alternative solution:
Please note that this approach relies on Dispatchers to set the “From” email, and you can’t change it directly per ticket using the API. Also, keep in mind that the Email Configurations API is available only for Freshservice Estate and Forest plans.
I hope this solution proves helpful. Let me know if you have any further questions or need assistance.