When the the Freshchat integration creates a ticket in Freshdesk and adds the chat transcript does it set the source value to something or is there another way of knowing the ticket was created by Freshchat.
Hi @RobAtOpinyin,
Greetings!
I hope you can rely on the default ticket field named “source”.
I just replicated the scenario and found that the source field will have the value 7(int) if it got created from Freshchat.
Hope this helps.
Thank you.
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Thanks @Bene_Immanuel. I did wonder if that was the case but the API documentation says Freshdesk chat rather than Freshchat so I wasn’t sure. I did the same as you and found the source was 7.
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