How to get data in conversation editor

App Platform
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1

Hi team,

I’ve been using the ticket_conversation_editor placeholder in my custom application. When I click the icon in the reply editor, a modal appears. How can I retrieve the content typed in the reply editor when opening the application from the conversation editor placeholder?

https://developers.freshworks.com/docs/app-sdk/v2.3/freshdesk/front-end-apps/placeholders/#ticket_conversation_editor

Thanks & regards,
Gopi

3

Hey @Gopi

depends on what you want to do.

Do you need the content to be put into the reply editor?
Then you could use this interface method for example.

Or do you need to set any ticket field, then this method.

So you’d need to implement everything you wanna do within the app.js of your app.

Hope that helps
Tom