How to get facebook messenget window id in update trigger?

Hi guys,

Need an information in Facebook and Freshdesk integration. We are trying to send a emojis to messenger when ticket is closed. Need to understand how to get facebook messenger window id (PS ID) in updatetrigger.

Thank you.

Hi @Karuppu_Samy,

Can you share further details on how it is implemented or any snippet where we can take a look at & help you?

Could you also share the relevant documentation, approaches that you have already tried? It would help us narrow down the solution

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