How to get freshdesk ticket CSAT survey link via API

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Our team has built a Marketplace application for Freshdesk that manages email templates. As part of our current enhancement, we need to provide an option on the configuration page where users can select or insert a survey link as a placeholder. This survey link will then be dynamically inserted into the email signature or body of the template.

I would like to know:

  1. Is there a way to programmatically retrieve the default or active survey link via the Freshdesk API or App SDK?
  2. If yes, which API endpoint or SDK method should we use?
  3. If no, is there any recommended approach or workaround for allowing users to insert survey links into email templates managed through our app?

Any guidance or documentation references would be much appreciated.

Thank you.

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Hey @Karthik1,

I unfortunately do not have a solution, but comments, which may be relevant.

First of all, I am interested in a solution by myself, because we actually want to integrate a CSAT reference as well via ticket reply template (mostly because we want our own look to be present instead of CSAT standard).

What you need to be able to differentiate is, if the instance your app will be installed on, is on “legacy CSAT” or has the newer “advanced CSAT” module activated.

The URLs look way different and the possibilities to generate them may also not be the same.

Hope there is a possibility to get it done!

Best
Tom