How to get parent ticket requester detail in child ticket?

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1

How to find parent ticket requester detail (email, name) in a child ticket?
Requester means: who sent the mail.

3

Hi Ankur,

I hope you’re referring to accessing the parent ticket’s requester details via API with the child ticket’s details.

You can use the API in the section “View a Ticket with Association” to get the parent ticket details with the child ticket’s ID.

If this API doesn’t provide the required requester details, you would have to additionally make View A Ticket API to get the requester details of the parent ticket with its ticket ID.

4

Thanks for the reply,
But for this does not resolve my query.
Is there any way to access field technician detail in the parent ticket?

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@ankur The assigned agent is the field technician if the ticket is of type Service Task. The agent will be of type “field_agent”.
With the responder_id of the assigned agent, the field agent details can be gathered from View an Agent API.

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@Raviraj
Parent ticket response responder_id is different. Not able to get field technician detail in the parent ticket.

You mentioned the above scenario working in a child ticket, not a parent ticket. (responder_id is parent agent id in parent ticket)

Is any solution available for accessing field technician detail in the parent ticket?