I am using the Freshdesk API endpoint /api/v2/tickets to list all tickets with the updated_at filter. However, I noticed that automated ticket updates are not captured in the API results. These updates do not adjust the updated_at timestamp when the updates happen automatically or reflect the values of the fields on which the update was on.
Is there any way to include these automatic updates in the API results without having to call the API to fetch the details of each specific ticket individually?