How to know that the account has reached the maximum number of agents

[Akhil_Kulkarni (Akhil S Kulkarni)]

Hello Hemchander,

Please find the below screenshot provided by the customer.

I don’t think there is an issue with the API calls/hr limit as the customer is going to create on an average 10 tickets per hr and for a single ticket, we are working with 5-6 APIs.

Please take this request as a priority request and provide me a solution for this.

Regards,
Akhil S K