How to limit group change via app

Hi !

I’m trying to create an app that prevents agents to assign tickets to certain groups.

Throught looking at the FDK doc I found two potential ways to do it by using FD event system.

client.event.on("ticket.propertiesUpdated",propertiesUpdatedCallback, intercept: true});

That intercepts tickets update and returns both the old and new values of updated fields, which works as intended but unfortunately the values returned for a group change are group IDs and I would like to have the string values of those groups.

image

and the other solution :

client.event.on("ticket.groupChanged",groupChangedCallback, intercept: true});

I was not able to make it work, whatever I do the event doesn’t trigger.

Any help would be appreciated.

we don’t support intercept events for groupChanged property,
as per the document only these properties supports intercept events.
ticket.closeTicketClick

ticket.deleteTicketClick

ticket.propertiesUpdated

ticket.sendReply

Hope it helps :slight_smile:

Thanks

1 Like