To create a tracker ticket, we use related_ticket_ids field in the payload. It automatically creates a tracker ticker & links the ticket ID mentioned in “related_ticket_ids”.
How to link the normal ticket to the existing Tracker ticket?
Update existing tracker ticker with additional ticket Id in related_ticket_ids field doesn’t link the ticket ID.
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community-bot
(Your Friendly Community Bot)
assigned zach_jones_noel
#2
Hey @ajithr,
I see the API documentation also doesn’t specify the details of how to do this with update Ticket API. I’ve initiated a ticket with the Freshdesk support team for the same.