How to link a ticket to Tracker Ticket

[ajithr]

To create a tracker ticket, we use related_ticket_ids field in the payload. It automatically creates a tracker ticker & links the ticket ID mentioned in “related_ticket_ids”.

How to link the normal ticket to the existing Tracker ticket?

Update existing tracker ticker with additional ticket Id in related_ticket_ids field doesn’t link the ticket ID.

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @ajithr,
I see the API documentation also doesn’t specify the details of how to do this with update Ticket API. I’ve initiated a ticket with the Freshdesk support team for the same.

[ajithr]

Hi Team,

To link the normal ticket to the existing Tracker ticket, we would be able to make use of this PUT call to perform the action.

PUT https://domain.freshdesk.com/api/v2/tickets/{{ticket.id}}

Body

{
“tracker_id”:<tracker_ticket_id>
}