We have a requirement where customers should be able to log in to the Freshdesk customer portal using their phone number and an OTP sent to their registered mobile device. Upon successful authentication, users should gain access to the portal.
we are trying to login page with mobile number login successfully, then redirect the customer ticket page freshdesk ,is possible for freshdesk login page customer portal. Please give me any configurations or custom developments are required, we would appreciate your guidance on the best approach.
Could you please share the details of your current configuration?
Typically, we need to build a page that performs user verification and then redirects them to the Freshworks SSO page. You will also need to implement a script on the front-end portal to trigger the login with SSO automatically, ensuring that users are navigated seamlessly without needing to manually click on ‘Login with SSO’.
Please find the code and the error we are facing in the screenshots below. We would be grateful if you could let us know how to retrieve or create the state and nonce values passed in the redirect URL.
